Policies and Terms

Terms of Use

Effective 27 October 2026

1. Who we are

GB Panel (gbpanel.co.uk) is a reseller panel platform. Payments and account administration are handled by Autven Ltd, a company registered in England and Wales (Company No. 17260819), Office 205, 23 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom. In these terms, "we", "us" and "GB Panel" refer to this service, and "you" refers to any reseller, sub-reseller or visitor using the website or panel.

2. Accepting these terms

By visiting the website, applying for an account, buying credits or using the panel, you agree to these Terms of Use and to every other policy on this page. If you do not agree, please do not use the service.

3. What GB Panel provides

GB Panel is a technology platform. We supply reseller software tools including line management, sub-reseller management, Template Studio, Custom Domain, the Reseller API, support tickets and activity logs. We act as a technology and infrastructure vendor. We do not produce, own or control third party content, and you are responsible for how the tools are used in your market.

4. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding agreement.
• Information you give us when applying must be accurate and kept up to date.
• You are responsible for keeping your panel login and API keys private. Any action taken with your login is treated as yours.
• One person or business may not open multiple accounts to get around a suspension or restriction.

5. Credits

• Credits are prepaid units used inside the panel. On standard packages, one credit equals one month of service for one line. Premium packages may cost more, and the panel always shows the cost before credits are deducted.
• Credits do not expire while your account remains active and in good standing.
• Trial lines cost 0 credits. Credits are deducted only when a paid line is created or extended successfully.
• Credits have no cash value outside the panel, cannot be exchanged for money and may only be transferred to your own sub-resellers through the panel.
• All prices are in GBP and are confirmed before payment. We may change credit pack prices at any time, but changes never affect credits you have already bought.

6. Reseller rules

To protect every reseller on the platform, you agree that you will not:

• Advertise or sell through Facebook, Instagram, TikTok or similar social media platforms.
• Use shared provider domains. Each reseller must run on a domain they own or one set up for them by their upline reseller.
• Sell to, or operate from, any country listed in our Banned Countries policy.
• Access the panel through a VPN, proxy or anonymising service, as explained in our No VPN Policy.
• Share, resell or leak panel logins, API keys or DNS details to anyone outside your own reseller network.
• Attempt to reverse engineer, overload, scrape or interfere with the panel, the API (limited to 60 requests per minute) or our servers.
• Use the service for any unlawful purpose or in breach of the laws that apply where you or your customers are based.

7. Your customers and sub-resellers

You are responsible for your own customers, your retail prices, your sub-resellers and the support you give them. You must make sure your customers use the service lawfully in their own country. If a sub-reseller breaks these terms, we may act against that sub-reseller account and, where needed, against the upline account.

8. Suspension and termination

We may suspend or close any account that breaks these terms, puts the platform at risk or is involved in fraud or chargebacks. Accounts closed for breaking the reseller rules, including social media selling, are terminated without a refund of remaining credits. You can close your account at any time by raising a support ticket.

9. Service availability

We work to keep the panel online at all times, but we do not guarantee uninterrupted access. Maintenance, third party outages, network problems or events outside our control may cause downtime. Package lists, features and apps in the App Center may change as the platform develops.

10. Limitation of liability

The service is provided as it is. To the fullest extent allowed by law, GB Panel and Autven Ltd are not liable for indirect or consequential loss, loss of profit, loss of customers or loss of data. Our total liability for any claim is limited to the amount you paid us for credits in the 30 days before the claim. Nothing in these terms limits liability that cannot be limited under UK law.

11. Changes to these terms

We may update these terms from time to time. Updates are posted on this page and announced through the panel Newsfeeds. Continuing to use the service after an update means you accept the new version.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Refund Policy

Effective 27 October 2026

Because credits are digital and are added to your balance straight away, refunds are limited. This policy explains exactly when a refund is possible.

When you can get a refund

• Unused credits within 7 days: if you have not used any credits from a pack, you can request a refund within 7 days of purchase.
• Duplicate payment: if you were charged twice for the same order, the extra payment is refunded in full.
• Wrong pack delivered: if the credits added to your balance do not match what you paid for, we correct the balance or refund the difference.
• Service failure on our side: if a paid line cannot work because of a fault on our platform and we cannot fix it within 72 hours of your support ticket, we return the credits used for that line to your balance.

When a refund is not possible

• Credits that have already been used to create or extend a line.
• Credits transferred to a sub-reseller.
• Partly used packs (only the unused part may be considered, at our discretion).
• Requests made more than 7 days after purchase.
• Problems caused by your customer's device, app, internet connection, ISP blocking or VPN use.
• Accounts suspended or terminated for breaking our Terms of Use, Banned Countries or No VPN Policy, including social media selling.
• Change of mind after credits have been used, or a customer deciding they no longer want the service.

How to request a refund

Raise a ticket in Support Tickets inside the panel, or message us on WhatsApp at +44 7441421751. Include your panel username, payment date, amount and reason. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method through Autven Ltd. Depending on your bank or payment provider, it can take 5 to 10 working days to appear. Where a cash refund is not possible, we may offer the value as panel credits instead.

Chargebacks

Please contact us before opening a dispute with your bank. Opening a chargeback without contacting us first will lead to immediate suspension of the account and any sub-reseller accounts under it while the dispute is reviewed.

Privacy Policy

Effective 27 October 2026

This policy explains what personal data we collect, why we collect it and the rights you have. Autven Ltd (Company No. 17260819), Office 205, 23 Dunstall Hill, Wolverhampton, United Kingdom, is the data controller for gbpanel.co.uk and the GB Panel reseller panel. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Why we use your information

• To create and run your reseller account and deliver credits (contract).
• To process payments and keep financial records (legal obligation).
• To prevent fraud, enforce our Banned Countries and No VPN policies and keep the platform secure (legitimate interests).
• To answer support tickets and send service notices through Newsfeeds (contract and legitimate interests).
• To send offers or news, only where you have agreed to receive them (consent).

Your customers' data

When you add customer details to the panel, you decide what is collected, and we process that data on your behalf to provide the service. You must have a lawful basis to share it with us and should keep it to the minimum needed, such as a username or MAC address.

Who we share data with

We never sell personal data. We share it only with trusted providers who help us run the service, such as hosting, payment processing, analytics and messaging providers, and with authorities where the law requires it. Some providers may process data outside the UK, and where they do, we use approved safeguards such as UK International Data Transfer Agreements.

How long we keep data

• Account and panel data: while your account is active and for up to 12 months after it closes.
• Payment records: 6 years, as required by UK tax law.
• Login and security logs: up to 12 months.
• Support tickets: up to 24 months.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to how we use it, to data portability and to withdraw consent at any time. To use any of these rights, raise a support ticket or message us on WhatsApp at +44 7441421751. We reply within one month. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We protect data with encrypted connections, access controls, login logging and regular reviews. No online system is completely secure, so please keep your login and API keys private and tell us straight away if you think your account has been accessed by someone else.

Children

GB Panel is not intended for anyone under 18, and we do not knowingly collect data from children.

Cookie Policy

Effective 27 October 2026

Cookies are small text files saved on your device when you visit a website. gbpanel.co.uk uses cookies and similar technologies to make the site work, remember your settings and understand how visitors use it. This policy follows the UK Privacy and Electronic Communications Regulations (PECR).

Types of cookies we use

Managing cookies

When you first visit, you can accept or reject non-essential cookies. You can change your choice at any time by clearing cookies in your browser and revisiting the site. Most browsers also let you block or delete cookies in their settings. Blocking strictly necessary cookies may stop parts of the website or panel from working.

Local storage in the panel

The reseller panel may also use your browser's local storage to remember your theme, layout and navigation choices. This data stays on your device.

For more on how we handle personal data, see our Privacy Policy.

Banned Countries

Effective 27 October 2026

GB Panel is operated from the United Kingdom and must follow UK sanctions and export rules. For legal, security and payment reasons, we do not provide accounts, credits or lines to resellers or end users in the countries and regions below.

• Far Right Countries
• Belarus
• Hungary
• South Korea
• American Controlled states
• Israel
• Ukraine

What this means for you

• You may not sell lines, credits or sub-reseller accounts to anyone located in a banned country.
• You may not access the panel from a banned country, including while travelling.
• Using a VPN or proxy to hide a location in a banned country is a serious breach (see our No VPN Policy).
• Payments linked to a banned country will be refused or returned.

We may add or remove countries at any time to follow changes in UK law, payment provider rules or security risk. Updates are posted here and in the panel Newsfeeds. If you are unsure whether a location is allowed, raise a support ticket before selling.

No VPN Policy

Effective 27 October 2026

To keep reseller accounts secure and our sanctions checks reliable, GB Panel does not allow the reseller panel to be accessed through VPNs, proxies or other services that hide your real location.

What is not allowed

• Logging in to the panel through a VPN, proxy server, Tor or similar anonymising service.
• Sending Reseller API requests from VPN or proxy IP addresses.
• Using a VPN or proxy to hide a location in a banned country.
• Sharing one reseller login across people in different locations to get around login checks.

Why we have this rule

• Account protection: login logs and IP checks help us spot stolen logins quickly. VPNs make that impossible.
• Legal compliance: we must be able to confirm that resellers are not in sanctioned locations.
• Fraud prevention: most payment fraud and chargeback abuse comes from masked connections.

End customer connections

We do not provide support for lines used through a VPN. VPN connections can cause buffering, failed logins or connection limit errors, and lines may be flagged if one account connects from many locations. Credits used on lines affected by VPN use are not refunded.

What happens if a VPN is detected

• First time: the login is blocked and you receive a warning in the panel.
• Repeated use: the account is temporarily suspended until you confirm your real location through a support ticket.
• Use linked to a banned country or fraud: the account is terminated without a refund.

Business networks and static IPs

If you work from a corporate network or need a fixed IP address for your own website or API integration, raise a support ticket. We can review and approve legitimate business IP addresses.